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Nelnet, Your Student Loan Servicer U.S. Department of Education
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Hi, We're Nelnet—
Your Student Loan Servicer.

Welcome to Nelnet—your new Stafford student loan servicer!

On behalf of the U.S. Department of Education, our job is to make sure you have the best student loan experience possible. We provide customer service (answer your questions, discuss your payment options when the time comes, and eventually process your payments) for your student loans.

We look forward to helping you in any way we can.

What to Do While You're in School

While you're enrolled in school at least half time no payments are due, but interest will accrue on any unsubsidized loans you may have. You have the option to pay down your student loans at Nelnet.com, which will save you money in the long run. We'll keep you up to date with a quarterly email summary of your student loans serviced by Nelnet.

Once you graduate or drop below half-time status, your payments will be postponed for six months before you enter repayment (this is known as your grace period). Since you selected to receive eStatements when you applied for your loan, you'll be notified via email when your statement is ready (about three weeks before payment is due).

Here are a few simple things you can do right now to maximize your student loan experience:
  • Set up your account at Nelnet.com
  • Keep an eye on your email for account updates
  • Connect with us:
*To use web chat, log in to your account at Nelnet.com. Web chat is available from 8 a.m. to 11 p.m. (Eastern).

A Snapshot of Your Student Loan

Loan Type: %%Loan_Type_1%%
Interest Rate: %%Loan_InterestRate_1%%
Loan Amount: %%Loan_Amount_1%%
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Who Is Nelnet?

Learn about the role we play in your student loan experience.
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Unsure if You Have Loans With Other Servicers?

Get the details on ALL your federal student loans (ones with Nelnet and with other servicers) through the Department of Education's National Student Loan Data System (NSLDS).
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Create Your Online Account

Watch this video to find out how.