The Team

Nelnet is more than just your students’ loan servicer. We are committed to offering exceptional service to our school partners and promoting the financial success of our borrowers.

Our School Services team’s commitment to you is to provide you high-quality customer service and communication from Nelnet. Our services include loan-servicing solutions with offerings such as Nelnet’s Nsight Plus school reporting platform, default management tools, and an online resource library of borrower materials. Nelnet is here to help you help your students succeed – from loan disbursement to final payment.

As National Director for School Services, Dawn Knight will work with the Nelnet School Service Center in support of Nelnet’s U.S. Department of Education loan servicing contract.

Our team is comprised of:

To contact your National Director or the Nelnet School Service Center (for transactional-based inquiries), please see the information below.

National Director/School Ombudsman

Dawn Knight
Office in: CO
Phone: 303.953.0952
Email: Dawn.Knight@Nelnet.net

School Service Center

School Service Center Team Photo

Phone: 866.463.5638
Fax: 888.274.9876
Email: ssc@nelnet.net

School Marketing and Strategic Support

IMG_2425_b&w cropAlissa Johnson
Office in: NE
Phone: 402.486.5220
Email: Alissa.Johnson@Nelnet.net

Larson_headshot
Derek Larson
Office in: NE
Phone: 402.858.3976
Email: Derek.Larson@Nelnet.net